Enhanced Holiday
Wellbeing
RA Staff Council

Duty Manager - TMSS (Ticketing & Membership)

Salary £36,000
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

The Royal Academy of Arts is currently looking to recruit a Duty Manager to join our Ticketing & Membership team (TMSS).

The Duty Manager – TMSS will manage and support the TMSS Assistants through effective line management, ensuring smooth operations and high performance as well as assist the Senior Managers on specific tasks and projects and provide on-the-floor support (Call Centre, Box Office and Friends’ Desk). With excellent customer service at the core, this role will contribute to improving visitors’ experience and support the teams tasked with delivering this.

About You

To be considered for this role, you will be an expert user of Tessitura database, with extensive experience managing systems operations and data processes.

You will have demonstrable experience supervising a team, along with excellent people management skills. You will have genuine enthusiasm for and experience of working with the public, ticketing, and/or sales and motivating and inspiring ticketing teams to provide the highest level of customer service in a busy, demanding, customer-focused environment.

With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to working.

 

Please note, the contractual working hours for this role are 45 per week.

The Company

The RA dates way back to 1768 when a group of artists and architects persuaded King George lll to help them to ‘establish a society for promoting the Art of Design'. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true.   

Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.   

The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.   

The Benefits

Exhibitions

Reciprocal Agreements with galleries across the UK

Enhanced Pension

Generous employer contributions

Enhanced Holiday

25 days annual leave, plus bank holidays

Wellbeing

Access to a virtual GP Service and Mental Health First Aiders

Agile Working

The opportunity to work flexibly

RA Staff Council

Where your views are heard and listened to

Employee Clubs

Football, Staff Choir and more

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Closing

in X days

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